MVD Online Application Help Topics
& Frequently Asked Questions

How do I access the Online Driver History Record System?

1. Visit the Online Driver History Record System External Link Icon.

How do I access the Online Driver Monitoring System?

1. Visit the Online Driver Monitoring System .

How do I access the Online Motor Vehicle Records System?

1. Visit Online Motor Vehicle Records System .

How do I contact Customer Support?

New Mexico Interactive
Phone: (505) 982-8307 • (877) 660-3468
Email: support@nminteractive.org

What browsers are supported?

1. Internet Explorer External Link Icon (Latest version)
2. Safari External Link Icon (Latest version)
3. Firefox External Link Icon (Latest version)
4. Google Chrome External Link Icon (Latest version)
5. Microsoft Edge External Link Icon (Latest version)

How do I know what version of Internet Explorer I am using?

1. Open Internet Explorer.
2. On the Menu Bar, click Help.
3. Click About Internet Explorer. The version number will display.

How do I know if I am using the most recent version of my browser?

Visit browsehappy.com External Link Icon to confirm the latest version of your browser.

How do I change my password?

1. Log in to TRD Accounts External Link Icon.
2. Click Account Maintenance.
3. Click Change Password.
4. Enter your current password in the Current Password field.
5. Enter your new password in both the New Password and Confirm New Password fields.
   The password must meet the following requirements:
   • Must be at least 8 characters in length
   • Must have at least 1 number
   • Must have at least 1 of the following special characters ! @ # $ ^ - + =
   • Must not contain your username, your first name or your last name
   • Cannot be one of your last five (5) passwords

How do I reset my expired password?

Your MVD Online account password will expire in 90 days, and you will be required to change it. The system will automatically redirect you to the Change Your Password page upon logging in to the MVD Online application. It is best if you change your password before it expires.

1. Enter your current password in the Current Password field.
2. Enter your new password in both the New Password and Confirm New Password fields.
   The password must meet the following requirements:
   • Must be at least 8 characters in length
   • Must have at least 1 number
   • Must have at least 1 of the following special characters ! @ # $ ^ - + =
   • Must not contain your username, your first name or your last name
   • Cannot be one of your last five (5) passwords

What do I do if I forget my password?

1. Click the Forgot Password link on the MVD Online application Login page. The system will redirect you to the Forgot Your Password page.
2. Enter your username in the Username field.
3. Enter the email address that is associated with your MVD Online account in the Email Address field.
4. Click Submit.
5. Enter the answer to your secret question in the Answer field.
6. Click Submit.
7. If your request is successful, the system will display "Your password has been sent to your email address."
8. Log in to the MVD Online application with your username and the temporary password that was emailed to you. The system will prompt you to change your password.

How do I use the temporary password to change my password?

1. Log in to the MVD Online application by using your username and temporary password. The system will automatically redirect you to the Change Your Password page.
2. Enter your temporary password in the Current Password field.
3. Enter your new password in both the New Password and Confirm New Password fields.
   The password must meet the following requirements:
   • Must be at least 8 characters in length
   • Must have at least 1 number
   • Must have at least 1 of the following special characters ! @ # $ ^ - + =
   • Must not contain your username, your first name or your last name
   • Cannot be one of your last five (5) passwords

My password expired and the system will not allow me to
change it. What do I do?

If you experience this problem, verify that your new password meets the requirements. If the problem persists, the following must be completed:

1. Click the Forgot Password link on the MVD Online application Login page. The system will redirect you to the Forgot Your Password page.
2. Enter your username in the Username field.
3. Enter the email address that is associated with your MVD Online account in the Email Address field.
4. Click Submit.
5. Enter the answer to your secret question in the Answer field.
6. Click Submit.
7. If your request is successful, the system will display "Your password has been sent to your email address."
8. Log in to the MVD Online application with your username and the temporary password that was emailed to you. The system will prompt you to change your password.

How do I change my security question?

1. Log in to TRD Accounts External Link Icon.
2. Click Account Maintenance.
3. Click Change Security Question.
4. Enter your current password in the Current Password field.
5. Enter your new security question in the New Security Question field.
6. Enter your new security answer in the New Security Answer field.
7. Click Update.

How do I change my email?

1. Log in to TRD Accounts External Link Icon.
2. Click Account Maintenance.
3. Click Change E-mail.
4. Enter your current password in the Current Password field.
5. Enter your new email address in both the New E-Mail and Confirm E-Mail fields.
6. Click Update.

How do I update my profile information?

1. Log in to TRD Accounts External Link Icon.
2. Click Account Maintenance.
3. Click Update Profile Information.
4. Enter your current password in the Current Password field.
5. Update your profile information.
6. Click Update.

How do I unlock my locked account?

Your MVD Online account will be temporarily locked after five failed login attempts. The system will automatically unlock your account after 15 minutes. Contact Customer Support if you need immediate access to your MVD Online account.

How do I create a new user account?

1. Visit TRD Accounts External Link Icon.
2. Enter your first name in the First Name field.
3. Enter your last name in the Last Name field.
4. Enter your email address in both the E-mail and Confirm Email fields.
5. Create a username.
   The username must meet the following requirements:
   1. Must have at least 4 characters
   2. Must contain only letters, numbers, periods (.), and underscores (_)
   3. Must start with a letter
6. Create a password.
   The password must meet the following requirements:
   1. Must be at least 8 characters in length
   2. Must have at least 1 number
   3. Must have at least 1 of the following special characters ! @ # $ ^ - + =
   4. Must not contain your username, your first name or your last name
   5. Cannot be one of your last five (5) passwords
7. Create your security question and answer.
   1. Enter your security question in the Security Question field.
   2. Enter your security answer in the Security Answer field.
8. Click Next.
9. Enter your physical address in the Address Line 1 and Address Line 2 field.
10. Enter the name of your city in the City field.
11. Choose your state from the drop down list.
12. Enter your ZIP Code in the ZIP field.
13. Enter your phone number in the Phone field.
14. Enter your fax number in the Fax field (optional).
15. Click Next.
16. If your user account is successfully created, the system will display "Your account has been successfully created. We have sent you an email containing a link that you must click in order to complete the registration process."
17. Check your email for the activation link and click on the link to activate your new account.

I am trying to sign in and the following error message is displaying: "Your account has been deactivated."

This error message will display for various reasons. If you receive this error message confirm the following:

1. Were you able to access the system prior to today?
   1. If you did not have access, you must complete the activation process in order to access the system. Upon creating your account, a confirmation email containing a URL was sent to your email address. To activate your account, click on the URL that was included in the email.
   2. If you did have access, contact Customer Support for assistance.

I am trying to sign and the following error message is displaying: "Your account has not been granted with access to this application."

A User Administrator must grant you access to the application. Contact your User Administrator to obtain access.

I am trying to sign and the following error message is displaying:
"Unable to validate account. Please use the 'Contact Us' link below for further assistance."

If you receive this error message, contact Customer Support.

I am trying to change my email address and the following error message is displaying: "E-mail address is already in use, please enter a new address."

Each user account must have a unique email address. If you receive this error message, verify the email address entered or enter a new email address.

I am trying to process a request and the following error message is displaying: "Error Processing Request."

If you receive this error message, Contact Customer Support.

I am trying to add a new user to my account and the following error message is displaying "No matches found. Please try again!"

This error message will display if the user has not created an account. If the user is not found, instruct the user to create an account at the following address: TRD Accounts External Link Icon.

How do I add a new user to my account?

Prior to being granted with access to the system, the user is required to accept all the policy terms and conditions listed on the Online Account Security Agreement View PDF.

1. Log in to the MVD Online application.
2. Click the User Management link that is located at the top of any MVD Online application.
3. Search by the username or email address associated with the MVD Online account to add, edit, or remove a user.

I am trying to add a new user to my account and the following error message is displaying: "No matches found. Please try again!"

This error message will display if the user has not created an account. If the user is not found, instruct the user to create an account here: TRD Accounts External Link Icon.