Vehicle Registration System
Frequently Asked Questions

What do I do if I am a fax customer?

Here are a few helpful links for fax customers. If you are using VRS online then you are not a fax customer. There is an Additional Fee for fax customers. Adobe Acrobat Reader External Link Icon is necessary to view these documents.

How do I start using VRS?

1. Register your business by completing the application form appropriate for your business type.

The Vehicle Registration Suite Account Holder Agreement and Access forms can be found at:
Vehicle Registration System External Link Icon.

2. Each user is required to create a user account by visiting: TRD Accounts External Link Icon.

My business has multiple locations. Am I required to submit a separate registration agreement for each location?

1. No, sub-locations can be included in Section 4: Additional Locations of the agreement form.

Do I need special settings on my computer?

In order to view and print registration permits and reports, the following must be completed:

1. Adobe Reader must be installed on your computer.
   • Adobe Acrobat Reader External Link Icon
2. Pop-up blocker settings must be configured on your Internet browser. Copy the following URL to your browser's pop-up blocker and add it to the allowed web site list:

What browsers are supported?

1. Internet Explorer External Link Icon (Latest version)
2. Safari External Link Icon (Latest version)
3. Firefox External Link Icon (Latest version)
4. Google Chrome External Link Icon (Latest version)
5. Microsoft Edge External Link Icon (Latest version)

How do I know what version of Internet Explorer I am using?

1. Open Internet Explorer.
2. On the Menu Bar, click Help.
3. Click About Internet Explorer. The version number will display.

How do I know if I am using the most recent version of my browser?

Visit browsehappy.com External Link Icon to confirm the latest version of your browser.

How do I change my password?

1. Log in to TRD Accounts External Link Icon.
2. Click Account Maintenance.
3. Click Change Password.
4. Enter your current password in the Current Password field.
5. Enter your new password in both the New Password and Confirm New Password fields.
   Note: The password must meet the following requirements:
   • Must be at least 8 characters in length
   • Must have at least 1 number
   • Must have at least 1 of the following special characters: ~`!@&#$%^&*()_-+{[}]:;""'<,>.?/
   • Must not contain your username, your first name or your last name
   • Cannot be one of your last five (5) passwords

How do I reset my expired password?

Your MVD Online account password will expire in 90 days, and you will be required to change it. The system will automatically redirect you to the Change Your Password page upon logging in to the MVD Online application. It is best if you change your password before it expires.

1. Click the Forgot username and/or password? link at the login screen.
2. A new tab will open in your browser, prompting you to enter your username or email address associated with your TRD account and click Continue.
3. An email containing your username and verification code will be sent to the email on file.
4. Retrieve the verification code from the email and enter it in the Verify Code section of the password reset page. Click Continue.
5. Enter your new password in both the New Password and Confirm New Password fields.
   The password must meet the following requirements:
   • Must be at least 8 characters in length
   • Must have at least 1 number
   • Must have at least 1 of the following special characters: ~`!@&#$%^&*()_-+{[}]:;""'<,>.?/
   • Must not contain your username, your first name or your last name
   • Cannot be one of your last three (3) passwords
6. If your password change is successful, the system will display a success message and a link to log into TRD Accounts to make any additional changes to your account.

What do I do if I forget my password?

1. Click the Forgot username and/or password? link at the login screen.
2. A new tab will open in your browser, prompting you to enter your username or email address associated with your TRD account and click Continue.
3. An email containing your username and verification code will be sent to the email on file.
4. Retrieve the verification code from the email and enter it in the Verify Code section of the password reset page. Click Continue.
5. Enter your new password in both the New Password and Confirm New Password fields.
   The password must meet the following requirements:
   • Must be at least 8 characters in length
   • Must have at least 1 number
   • Must have at least 1 of the following special characters: ~`!@&#$%^&*()_-+{[}]:;""'<,>.?/
   • Must not contain your username, your first name or your last name
   • Cannot be one of your last three (3) passwords
6. If your password change is successful, the system will display a success message and a link to log into TRD Accounts to make any additional changes to your account.

How do I change my security question?

1. Log in to TRD Accounts External Link Icon.
2. Click Account Maintenance.
3. Click Change Security Question.
4. Enter your current password in the Current Password field.
5. Enter your new security question in the New Security Question field.
6. Enter your new security answer in the New Security Answer field.
7. Click Update.

How do I change my email?

1. Log in to TRD Accounts External Link Icon.
2. Click Account Maintenance.
3. Click Change E-mail.
4. Enter your current password in the Current Password field.
5. Enter your new email address in both the New E-Mail and Confirm E-Mail fields.
6. Click Update.

How do I update my profile information?

1. Log in to VRS External Link Icon.
2. Click My Account at the top of any VRS page.
3. Click Update Profile Information under the Account Maintenance section.
4. Enter your current password in the Current Password field.
5. Update your profile information.
6. Click Update.

How do I unlock my locked account?

Your MVD Online account will be temporarily locked after five failed login attempts. The system will automatically unlock your account after 15 minutes. You can unlock your account by resetting your password following these steps to change your password.

How do I create a new user account?

1. Log in to TRD Accounts External Link Icon.
2. Enter your first name in the First Name field.
3. Enter your last name in the Last Name field.
4. Enter your email address in both the E-mail and Confirm Email fields.
5. Create a username.
   The username must meet the following requirements:
   1. Must have at least 4 characters
   2. Must contain only letters, numbers, periods (.), and underscores (_)
   3. Must start with a letter
6. Create a password.
   The password must meet the following requirements:
   1. Must be at least 8 characters in length
   2. Must have at least 1 number
   3. Must have at least 1 of the following special characters: ~`!@&#$%^&*()_-+{[}]:;""'<,>.?/
   4. Must not contain your username, your first name or your last name
   5. Cannot be one of your last three (3) passwords
7. Create your security question and answer.
   1. Enter your security question in the Security Question field.
   2. Enter your security answer in the Security Answer field.
8. Click Next.
9. Enter your physical address in the Address Line 1 and Address Line 2 field.
10. Enter the name of your city in the City field.
11. Choose your state from the drop down list.
12. Enter your ZIP Code in the ZIP field.
13. Enter your phone number in the Phone field.
14. Enter your fax number in the Fax field (optional).
15. Click Next.
16. If your user account is successfully created, the system will display" Your account has been successfully created. We have sent you an email containing a link that you must click in order to complete the registration process."
17. Check your email for the activation link and click on the link to activate your new account.

I clicked "Submit Payment & Print Temp Tag"
and the tag never displayed.

Confirm the following:

1. Is the PDF file already open in the background?
2. Is Adobe Acrobat Reader External Link Icon properly installed?
3. The most recent version of Adobe Reader is installed.
4. Your pop-up blockers are configured to allow the VRS windows to display.

I clicked "Print" and the Tax Lien & NCIC Check Detail Summary report never displayed.

Confirm the following:

1. Is the PDF file already open in the background?
2. Is Adobe Acrobat Reader External Link Icon properly installed?
3. The most recent version of Adobe Reader is installed.
4. Your pop-up blockers are configured to allow the VRS windows to display.

If you are still unable to view the PDF file, print directly from your browser window by completing any of the following:

1. Browser Toolbar
   1. Click File on your browser toolbar.
   2. Click Print.
2. Right-Click
   1. Right-click on the NCIC results page. Options in a drop down menu will display.
   2. Click Print.

I clicked "Download and Print" and my emergency permits never displayed.

Confirm the following:

1. Is the PDF file already open in the background?
2. Is Adobe Acrobat Reader External Link Icon properly installed?
3. The most recent version of Adobe Reader is installed.
4. Your pop-up blockers are configured to allow the VRS windows to display.

A white screen is displaying when I attempt to print a PDF file.

Click F5 (refresh) on your keyboard. This will normally refresh your screen and the PDF file will display.

I attempted to disable my pop-up blockers and I am still unable to print my tag. Is there a temporary solution?

Complete the following prior to attempting to reprint a tag:

1. Press and hold the CTRL key on your keyboard while clicking the Reprint button. The system will normally override the pop-up blocker.

How do I determine if the PDF file is open in the background?

Minimize your screens until you see the PDF file.

I am trying to sign in and the following error message
is displaying: "Your account has been deactivated."

This error message will display for various reasons. If you receive this error message confirm the following:

Were you able to access the system prior to today?

1. If you did not have access, you must complete the activation process in order to access the system. Upon creating your account, a confirmation email containing a URL was sent to your email address. To activate your account, click on the URL that was included in the email.
2. If you did have access, contact Customer Support for assistance.

I am trying to sign and the following error message is displaying: "Your account has not been granted with access to this application."

A User Administrator must grant you access to the application. Contact your User Administrator to obtain access.

I am trying to sign and the following error message is displaying:
"Unable to validate account. Please use the 'Contact Us' link below for further assistance."

If you receive this error message, contact Customer Support.

I am trying to change my email address and the following error message is displaying: "E-mail address is already in use, please enter a new address."

Each user account must have a unique email address. If you receive this error message, verify the email address entered or enter a new email address.

I am trying to process a request and the following
error message is displaying: "Payment operation failed. Bank-01."

Contact Customer Support.

I am trying to print a temp tag and the following error message is displaying: "You cannot continue with this VIN. A non-expired temp tag already exists for this VIN."

Verify that the VIN entered is correct. If it is correct, complete the following:

1. Has your business previously completed a temp tag for this vehicle? To verify this information, click the Advanced Search menu option that is located under the Transaction Reports section on the VRS main menu.
   1. If your business completed a temp tag for this vehicle, you must either reprint or void the active tag.
   2. If your business has not completed a temp tag for this vehicle, contact Customer Support and request that the tag for the specified VIN be voided.

I am trying to process a request and the following
error message is displaying: "Error Processing Request."

If you receive this error message, contact Customer Support.

I am trying to pre-order emergency permits and the following error message is displaying: "You cannot exceed the maximum number of unused emergency temp tags in your inventory for your location size."

Confirm the following:

1. Does your business have any unused emergency tags?
2. Is the emergency permit PDF file saved on your computer, or another user's computer?

I am trying to add a new user to my account and the following error message is displaying: "No matches found. Please try again!"

This error message will display if the user has not created an account. If the user is not found, instruct the user to create an account here: TRD Accounts .

I am trying to process a request and the following
error message is displaying: "No inventory control numbers are available for the selected dealership location."

If you receive this message confirm that your location has inventory control numbers.

1. Log in to VRS External Link Icon.
2. Click the Inventory Report menu option that is located under the Management section on the VRS main menu.

My inventory report is displaying the following message: "No Dealership Locations contain inventory."

If you receive this message, you must purchase inventory control numbers in order to generate permits.

1. Log in to VRS External Link Icon.
2. Click the Order Supplies menu option that is located under the Management section on the VRS main menu.

For more information, refer to the Training Resources menu option that is located under the Help and Support section on the VRS main menu.

Why is my dealership location not displaying?

A dealership location will not display for any of the following reasons:

1. Your account was disabled due to a VRS bank return.
2. Your Dealer License is not current in the VRS system.

How do I add a new user to my account?

Prior to being granted with access to the system, the user is required to accept all the policy terms and conditions listed on the Online Account Security Agreement View PDF.

1. Log in to the MVD Online application.
2. Click the User Management link that is located at the top of any MVD Online application.
3. Search by the username or email address associated with the MVD Online account to add, edit, or remove a user.

For more information, refer to the Training Resources menu option that is located under the Help and Support section on the VRS main menu.

I am trying to add a new user to my account and the following error message is displaying: "No matches found. Please try again!"

This error message will display if the user has not created an account. If the user is not found, instruct the user to create an account here: TRD Accounts External Link Icon.

How do I update my bank account information?

All updates to your bank account information must be submitted on your company letterhead. Please fax the following information to (505) 212-0758:

• Business Name
• Bank Name
• Routing Number
• Account Number
• Requestor's Name
• Requestor's Phone Number
• Requestor's Email Address
• Include a copy of a voided check

An email notification will be sent to the requestor's email address upon the changes being completed.

How do I read my VRS Tax Lien response?

NM Tax Lien and NCIC Check results instantly display under the NCIC column.

No indicates that a New Mexico Tax Lien does not exist.

Yes indicates that a New Mexico Tax Lien does exist. A list of TRD Revenue Agents' contact information will display for users to request additional lien information.

How do I read my VRS NCIC response?

NM Tax Lien and NCIC Check results instantly display under the NCIC column.

Continue indicates that the NCIC check is clear.

Error, contact local law enforcement indicates that the vehicle you are checking is potentially stolen, and that your local law enforcement should be contacted.

How do I clear a Tax Lien and NCIC Check response?

Auto dealers may contact Tax Lien - Albuquerque Collection Bureau Chief kimberle.lowe@state.nm.us.

I clicked Print and the Tax Lien & NCIC Check Detail Summary report never displayed.

Confirm the following:

1. Is the PDF file already open in the background?
2. Is Adobe Acrobat Reader External Link Icon properly installed?
3. The most recent version of Adobe Reader is installed.
4. Your pop-up blockers are configured to allow the VRS windows to display.

If you are still unable to view the PDF file, print directly from your browser window by completing any of the following:

1. Browser Toolbar
   1. Click File on your browser toolbar.
   2. Click Print.
2. Right-Click
   1. Right-click on the NCIC results page. Options in a drop down menu will display.
   2. Click Print.

Why is my dealership location not displaying?

A dealership location will not display for any of the following reasons:

1. Your account was disabled due to a VRS bank return.
2. Your Dealer License is not current in the VRS system.

Can I re-issue a temp tag?

Temporary permits shall not be extended nor another issued except for good cause shown pursuant to Section 66-3-6 NMSA 1978 Temporary registration permits, and demonstration permits and transportation plates.

I clicked Submit Payment & Print Temp Tag and the tag never displayed.

Please confirm that the following has been completed:

1. Is the PDF file already open in the background?
2. Is Adobe Acrobat Reader External Link Icon properly installed?
3. The most recent version of Adobe Reader is installed.
4. Your pop-up blockers are configured to allow the VRS windows to display.

How do I reprint a temp tag?

1. Log in to VRS External Link Icon.
2. Click the Reprint menu option that is located under the Vehicle Registration section on the VRS main menu.
3. Search by tag number, registration number, or the VIN to complete this request.

For more information, refer to the Training Resources menu option that is located under the Help and Support section on the VRS main menu.

How do I void a temp tag?

NOTE: Temporary permit tags may only be voided within 3 business days of initial permit purchase.
You may appeal this by contacting the Dealer License Bureau at (505)383-2316 or Dealer.licensing@tax.nm.gov.

1. Log in to VRS External Link Icon.
2. Click the Void Transaction menu option that is located under the Vehicle Registration section on the VRS main menu.
3. Search by tag number, registration number, or the VIN to complete this request.

For more information, refer to the Training Resources menu option that is located under the Help and Support section on the VRS main menu.

I am trying to print a temp tag and the following error message is displaying: "You cannot continue with this VIN. A non-expired temp tag already exists for this VIN."

If you receive this error message, verify that the VIN entered is correct. If it is correct, complete the following:

1. Has your business previously completed a temp tag for this vehicle? To verify this information, click the Advanced Search menu option that is located under the Transaction Reports section on the VRS main menu.
   1. If your business completed a temp tag for this vehicle, you must either reprint or void the active tag.
   2. If your business has not completed a temp tag for this vehicle, contact Customer Support and request that the tag for the specified VIN be voided.

I am trying to print a temp tag and the system is not allowing me to continue upon processing the Tax Lien and NCIC Check request.

A temp tag will not be issued if a tax lien exists, or if the vehicle in question is potentially stolen.

For more information, refer to Tax Lien and NCIC Check.

It is taking a really long time to process my temp tag request. Should I resubmit my request?

If you experience this issue, confirm that your transaction was not processed. To verify this information, click the Advanced Search menu option that is located under the Transaction Reports section on the VRS main menu.

1. If the transaction does not exist, you must resubmit your request.
2. If the transaction exists, you must reprint the active tag.

Why is my dealership location not displaying?

A dealership location will not display for any of the following reasons:

1. Your account was disabled due to a VRS bank return.
2. Your Dealer License is not current in the VRS system.

I ordered supplies and the status is displaying "Pending." Was I charged?

No, you were not charged for the order. Please reprocess your request.

Why is my dealership location not displaying?

A dealership location will not display for any of the following reasons:

1. Your account was disabled due to a VRS bank return.
2. Your Dealer License is not current in the VRS system.

I am trying to process a request and the following
error message is displaying "No inventory control numbers are available for the selected dealership location."

If you receive this message confirm that your location has inventory control numbers.

1. Log in to VRS External Link Icon.
2. Click the Inventory Report menu option that is located under the Management section on the VRS main menu.

My inventory report is displaying the following message "No Dealership Locations contain inventory."

If you receive this message, you must purchase inventory control numbers in order to generate permits.

1. Log in to VRS External Link Icon.
2. Click the Order Supplies menu option that is located under the Management section on the VRS main menu.

For more information, refer to the Training Resources menu option that is located under the Help and Support section on the VRS main menu.

What will happen if VRS is not available and I need to issue a temp tag?

If VRS is unavailable, a pre-ordered emergency permit can be issued to your customer. Emergency permits are STRICTLY for emergencies and are only valid for 72 hours. Once VRS is available, a proper permit must be issued.

For more information about emergency permits, refer to the Training Resources menu option that is located under Help and Support section on the VRS main menu.

How do I order emergency permits?

1. Log in to VRS External Link Icon.
2. Click the Emergency Permit Order Supplies menu option that is located under the Management on the VRS main menu.

Download 5 easy steps to learn more about emergency permits External Link Icon.

I clicked "Download and Print" and my emergency permits never displayed.

Confirm the following:

1. Is the PDF file already open in the background?
2. Is Adobe Acrobat Reader External Link Icon properly installed?
3. The most recent version of Adobe Reader is installed.
4. Your pop-up blockers are configured to allow the VRS windows to display.

I am trying to pre-order emergency permits and the following error message is displaying: "You cannot exceed the maximum number of unused emergency temp tags in your inventory for your location size."

If you receive this error message, confirm the following:

1. Does your business have any unused emergency tags on file?
2. Is the emergency permit PDF file saved on your computer, or another user's computer?

Why is my dealership location not displaying?

A dealership location will not display for any of the following reasons:

1. Your account was disabled due to a VRS bank return.
2. Your Dealer License is not current in the VRS system.

How do I contact Customer Support

Contact your Dealer Association for customer support inquiries related to technical issues, procedural issues, enhancement requests, and the normal operation of VRS.

INDEPENDENT DEALERS
Phone: (505) 232-0809
After-Hours: (505) 259-8912
Email: INFO@nmiada.com

FRANCHISE DEALERS
New Mexico Automotive Dealers Association
Phone: (505) 345-6060
Fax: (505) 345-1221
Email: NMADA@NMADA.org

Don't see your question? Submit a support ticket.

If your question is not listed above, you can submit a ticket for our support department by clicking the link below.